AI & Workflow Automation
Less manual handling.
More work completed.
Connect the information, decisions and systems behind your operations. We build AI-assisted document processing, request routing, knowledge tools and automated system updates, with clear rules and human oversight where the work requires it.
Where does your team
repeat the same work?
Start with a process you can observe: the incoming work, the time spent handling it and the exceptions that interrupt it. These are common places to look.
A useful starting point
Repeated inputs. A named owner. Rules you can explain. If the process itself is unclear, we map it with your team before automating it.
Documents
From attachments to checked records
Extract useful fields from varied documents. Check the source and send uncertain values for review.
Requests
Give incoming work an owner
Identify intent, missing details and the right owner. Hold unclear requests for review.
System updates
Stop entering the same information twice
Coordinate approved changes across systems, retain receipts and recover interrupted updates.
Knowledge
Help staff find the source of an answer
Find relevant passages in approved sources, respect access permissions and show the evidence behind the answer.
Decide what needs AI
before choosing a model.
Use AI where information needs interpretation, explicit rules where conditions can be checked, and people where authority or judgment is required.
AI interprets
Variable information
Read different document layouts, classify a written request or find relevant passages. Test the output against representative examples and make uncertainty visible.
Rules check
Known conditions
Check required fields, references, duplicates and approval limits. Use explicit logic when the answer can be verified directly.
People decide
Authority and exceptions
Give a reviewer the source, the failed check and the actions they are permitted to take. Record who decided and what happened next.
A first release.
With a clear handover.
The first release has an agreed scope. You receive the working software, acceptance evidence and operating guidance your team needs to take it forward.
Built with the people who know the work.
- Your team brings
- A process owner, representative inputs, system access and the people authorised to agree the rules.
- Revni delivers
- The workflow, integrations and review screens within the agreed scope, with checks for normal inputs and exceptions.
- We agree together
- The first release boundary, acceptance criteria, rollout approach and who monitors and supports it after launch.
Workflow map
Owners, exceptions, approval rules and system boundaries. We identify a first release that can be evaluated against the current process.
Trace each input through interpretation, authority checks and the destination system. Show where an exception needs an authorised decision.
Test evidence
Results from representative inputs, permissions and recovery checks. Acceptance criteria are agreed before rollout.
Include restricted actions: verify that permission changes stay on hold until an authorised person approves them, with the policy and decision retained.
Operating guide
Deployment, access, alerts and recovery instructions. Agree whether your team or Revni will provide ongoing support, with ownership and scope defined before release.
If a receipt is missing: find the retained event, inspect the destination, retry with the same identifier, then reconcile the acknowledgement.
Example · Customer operations
One request.
Several decisions.
A customer email can combine a service change, team onboarding and an access request. AI interprets the message and retrieves relevant context. Rules check what is permitted; an authorised person decides on restricted actions.
“We’re moving to Bristol. Update our address, onboard the team and give the coordinator admin access.”
↳ Site details attached · Original source retainedCheck the source and authority
Retrieve the account record and service policy. The sender is a verified operations contact, but cannot authorise administrator access. Verify the site details before updating CRM and retain its receipt.
Keep every handoff accountable
Send onboarding to the service team with the original message and confirm a named coordinator. Route administrator access to its approver with the policy; record the decision before changing permissions.
The checks are only
part of the system.
We also build the connections, access controls and recovery paths that let your team operate the workflow after launch.
Email · Forms · APIs
Source files and record identifiers
Interpret → Check → Route
Review queue · Approval policy · Decision history
CRM · Finance · Operations
Delivery receipt or recovery queue
The source and permitted change are saved before delivery.
The destination timed out. The user can see the delay; the update stays available for recovery.
REQ-482 → no receipt · retryableProve the behaviour.
Then widen the scope.
Agree the expected action before evaluating a model. Test the whole workflow, including what must stay on hold. These are sample acceptance cases, not measured client results.
Check the same request against its exceptions.
Expected behaviour and the evidence the workflow should retain.
Clear, permitted request
Update address; assign onboarding
EvidenceCRM receipt + task owner
Missing site details
Request the missing source
EvidenceHeld update + reason
Ambiguous change scope
Draft a focused clarification
EvidenceSource + unresolved fields
Restricted administrator access
Require authorised approval
EvidencePolicy + decision record
Destination unavailable
Keep pending; retry safely
EvidenceEvent identifier + receipt
Technology chosen
for the work.
From document processing to private model deployment. Explore the technologies we bring together around your workflow.
Selected for quality, access,
performance and operating cost.
From information to action
Read documents
Extract structured fields and retain the source for review.
Find relevant knowledge
Retrieve approved information with source references and access controls.
Coordinate the workflow
Connect interpretation to approvals, assigned work and system updates.
Custom orchestration connects the tools to your business rules and existing systems.
The right model for the task
Hosted models
Interpret requests, classify information and prepare drafts.
Open-weight models
Select the model and licence to suit the workload and deployment.
Fit your existing environment
Work within your cloud environment, with the access, data-handling and operating requirements agreed for the project.
Choose where your models run
Choose local execution, client-controlled infrastructure or managed hosting around performance, capacity and operating ownership.
Your permissions, approval rules and decision history stay independent of the model.
Connected thinking.
Follow the decisions further.
Which workflow is
slowing your team down?
Tell us what arrives, who handles it and where it gets delayed. We’ll help assess whether automation is a useful next step.
Discuss your workflow See how we workA useful first conversation.
You don’t need a finished brief. Bring the problem, the systems involved and what a better outcome would look like.